The growth and evolution of the Internet as a customer-contact channel has profound implications. As the Internet usage expands globally, companies who provide a human interface on the web will realize a tremendous competitive advantage.

Our web chat services provide your customers with immediate, comprehensive, personalized and accurate answers. Real people answer questions, handle complaints, and guide your customers around your site by engaging them in a live, two-way written dialog. Our agents can initiate chat with customers based on predetermined business rules and communicate in real-time with customers. This real-time interaction and immediate access to human assistance ensures that your customers obtain the information they need, when they need it. This one-on-one support allows you to increase the "browse to buy" ratio, reduces shopping cart abandonment, helps you cross-sell and up-sell during the sales cycle and contains sales service costs.

We have the capability to co-browse with the customer. The agents help customers open pages, fill forms etc in the customer's browser. This shared functionality helps to minimize customer dissatisfaction and improve "browse to buy ratios".

We measure and drive minimization of number of contacts - as it has a beneficial impact on both customer satisfaction and processing costs. The transcript of each engagement is automatically e-mailed to the customers to provide them with a convenient reference. This leads to further enhancement in customer satisfaction.

Our agents' responses are framed in a structured format and are accurate, complete, precise and clear in all respects. Our quality assurance process consists of daily monitoring of each agent's performance and a review of each customer contact.