We believe email is a key strategic communication channel for e-business and the lifeblood that fuels the Internet. It is the most accessible, informative vehicle for data transmission and customer contact. Yet nearly 45 % of web- enabled businesses failed to respond to any email query within 24 hours.

Lester, Inc. provides a premiere e-mail response service developed and tailored for each customer's specific requirements. Our customer service representatives respond to e-mails quickly, efficiently and correctly, within a predetermined time window. The customer service focused culture ensures correct, high quality, personalized responses the first time, each time, all the time.

Our services cater to the most demanding customer needs. Response times are defined as per customer requirements and range from a few minutes to 24 hours. We measure and drive minimization of number of contacts - as it has a beneficial impact on both customer satisfaction and processing costs. Effective utilization and continuous up-gradation of knowledge bases ensures that our responses are comprehensive. Our agents' responses are framed in a structured format and are accurate, complete, precise and clear in all respects.